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COVID Know Your Rights (click through by using the arrows at the bottom)

Know-Your-Rights-COVID19

  • Rent/mortgage relief
  • Food
    • Breakfast and Lunch Grab-and-Go’s for children 18 years and younger 
    • Lunch at KVIBE through the YMCA will continue to open every day (even if it’s holiday). 
    • DOE “grab and go” meals for keiki and ‘ōpio  : Meals for keiki and ‘ōpio (18 and under)   
      • The Hawaii State Department of Education will be implementing the Seamless Summer Option (SSO) program a few months earlier than scheduled, as approved by the United States Department of Agriculture (USDA) and Hawaii Child Nutrition Programs (HCNP).
      • See Locations 
    • Hale Kealoha Ai Pono Meal Service.
      • iMeal Service for kūpuna  and ‘ohana. You can sign up for your ‘ohana or sponsor meals for kūpuna . They are also looking for help delivering meals. 
      • To order, call 808-425-2516.  Payment can be made through Venmo @Nanye-Hong. Kupuna delivery only & ‘ohana meal pick up available on certain days.
    • Aloha Harvest  
      • Aloha Harvest will rescue unused food from canceled events and deliver it to nonprofits feeding the hungry. Call 808-537-6945 or email info [@] alohaharvest.org ,
    • Kūpuna Shopping  Hours
    •  Hawaii Foodbank  
    • Hawaiʻi Meals on Wheels  
      • If you are under 60, but have difficulty getting around or preparing meals, you may be eligible for services. Call them directly at 988-6747 for more information. 
      • Hawaiʻi Meals on Wheels are also in need of volunteers to deliver meals to our Kūpuna.  Contact Brad Akamu, Volunteer Coordinator, by email or at (808) 784.2756.   
    • Mom’s Meals – Read to heat meal delivery service for those that qualify
    • Farm to Car – A drive thru Farmer’s Market
      • Step 1: Create a customer account.
      • Step 2: Order through our simple online marketplace by Sunday 8pm in order to pick up on Wednesday of the same week at the specified location between 9am – 12pm.
      • Step 3: Have your receipt with Order # ready at pick up location (e-receipt or paper receipt).
      • Step 4: Pick up through our curbside service and drive away with locally grown, freshly harvested produce and locally made value added products with the satisfaction of supporting our hardworking farmers
    • Central Pacific Bank will pay for 50% of your meal
      • Visit the #KeepHawaiiCooking website and find a place to eat from its list of participating restaurants. Order your favorite food and pick up your food as takeout, drive-thru, or have it delivered to your home.
      • Before eating, snap two photos for CPB:
        1. One photo of your meal
        2. One photo of your receipt
      • When you’re done eating, post the photo you took of your food to any one of your social media accounts on Facebook, Instagram or Twitter.
      • Follow the tag and hashtag instructions on the #KeepHawaiiCooking website.
        1. Note: Photo posts only. Posts on Instagram Stories and Facebook stories will not be accepted.
      • Then send a Direct Message (DM) from your social media account to @keephawaiicooking if you’re using Facebook or Instagram, or @keephicooking on Twitter, with a photo of your receipt and you will be reimbursed for all eligible entries.
      • It’s that simple — the CPB Foundation will reimburse you 50% of your food bill, up to $100 per order, as a mahalo for helping them support Hawaii’s restaurant community during this time.
      • CPB will send your reimbursement to you via Venmo or PayPal – if you don’t have an account with either of these money-transfer programs, you will need to create one.
      • The #KeepHawaiiCooking program is available for everyone – not just Central Pacific Bank customers
  • Unemployment

COVID-19 Resource Guide

To help our communities stay connected during the COVID-19 pandemic, we have compiled a list of COVID-19 information, tools, resources, and services.

Last updated: 06/23/2020

 

COVID-19 Information and Toolkit

This list consists of information about COVID-19 and tools such as financial aid adjustments and parenting guides. Click on the resource title or the image for more information.

GOVERNMENT COVID-19 PROCLAMATIONS


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  Re-opening & Recovery; 14-Day Quarantine Order On May 18, Gov. David Ige announced the extension of the 14-day quarantine for travelers to Hawaii (including inter-island travelers) through June 30. Click here to view the re-opening and recovery strategy (Beyond Recovery: Reopening Hawai‘i).
“Safer at Home” Order On May 5, 2020, Gov. David Ige announced the first phase of reopening Hawaii’s economy by allowing low-risk businesses to resume work. Starting May 7, 2020, the following businesses are allowed to be open and when. Agriculture (non-food), such as landscape, ornamental plant growers, and nurseriesAuto Dealerships Car WashesChildcare Services, licensed or authorized under the lawNon-emergency healthcare services (by appointment only)Observatories & Support FacilitiesPet Grooming ServicesRetail & Repair Services, such as apparel, florists, watch & surfboard repair
*Note: Maui County opens on May 11 and O‘ahu opens May 15Shopping Malls
*Note: Maui County opens on May 11 and O‘ahu opens May 15
  

COVID-19 AID, RELIEF, AND ECONOMIC SECURITY (CARES) ACT


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Mortgage Payment Forbearance The Coronavirus Aid, Relief, and Economic Security (CARES) Act provides relief for homeowners with government-guaranteed mortgages.  Homeowners with mortgages backed by the FHA, USDA, VA, HUD Section 184a, Fannie Mae, or Freddie Mac are eligible for loan forbearance for up to one year without fees, penalties, or additional interest. Homeowners who are facing a financial hardship, either directly or indirectly, from the coronavirus may receive the forbearance by submitting a request to their servicer stating they are experiencing a hardship related to the virus.  The forbearance will be granted for 180 days and may be extended for up to another 180 days at the borrower’s request. Homeowners in need of the forbearance should reach out to their mortgage servicers as soon as possible or contact a HUD approved housing counselor.  Contact information for a homeowner’s mortgage servicer can be found in monthly mortgage statements. The nearest housing counselor can be found here or by calling (800) 569-4287.   Eviction Moratorium for Renters If you are renting from an owner who has a federally-backed mortgage or federally-supported multi-family property, the CARES Act provides for a moratorium on evictions from March 27, 2020, through July 25, 2020. Landlords of eligible properties are prohibited from filing for eviction or charging any fees for unpaid rent and fees during the moratorium and must issue a notice to tenants to vacate 30 days before an eviction once the moratorium ends.  After this moratorium period, renters will be responsible for making payments. This protection covers properties that receive federal subsidies such as public housing, Section 8 assistance, USDA rural housing programs, and Low Income Housing Tax Credits, as well as properties that have a mortgage issued or guaranteed by a federal agency (including FHA and USDA), Fannie Mae, or Freddie Mac. Tenants can visit this searchable database to see if their home is covered by the CARES Act eviction moratorium.  Find the map HERE. You can find the nearest housing counselor here or by calling (800) 569-4287.


COVID-19 MEDICAL INFORMATION


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Queen’s Medical Center: COVID-19 Info Line The COVID-19 Infoline is available 24/7 by calling (808) 691-2619, and by choosing option #2 you can speak with a registered nurse to help you answer your questions about COVID-19.  
American Heart Association: Coronavirus (COVID-19) Resources The American Heart Association is advising caution and preparation for people who have heart disease or who have survived a stroke. Based on current information, it appears elderly people with coronary heart disease are more likely to develop more severe symptoms if they get infected. Stroke survivors may also face increased risk for complications if they get COVID-19. AHA provides more resources to help maintain a healthy lifestyle while at home.  
American Academy of Pediatrics: COVID-19 Clinical Guidance Based on current information, pregnant women may be at greater risk of getting sick from the novel coronavirus in comparison to non-pregnant women. The American Academy of Pediatrics (AAP) provides COVID-19 clinical interim guidance for expecting and new mothers. Topics include guidance on screening, breastfeeding, and childcare.
Center for Disease Control and Prevention: Coronavirus Disease 2019 (COVID-19) Stay up-to-date about how COVID-19 is impacting the US, how to protect yourself from infection, how to self-check your symptoms, and what to do if you are sick.
Chronic Disease and COVID-19: What You Need to Know This factsheet, provided by the National Association of Chronic Disease Directors (NACDD) explains how COVID-19 can affect individuals with chronic diseases such as asthma, heart disease, diabetes, or obesity. It also provides tips on how to manage one’s chronic disease to prevent COVID-19.


COVID-19 PUBLIC HEALTH INFORMATION


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Hawaii COVID-19 Stay up to date and informed about the COVID-19 situation in the state of Hawaii. Know how to protect yourself and others during the COVID-19 pandemic.
Behavioral Health and Homelessness Statewide Unified Response Group In response to COVID-19, the Behavioral Health and Homelessness Statewide Unified Response Group (BHHSURG) was coordinated to oversee the majority of the state’s behavioral health and homelessness services systems. BHHSURG currently offers weekly webinars for behavioral health and homelessness providers and stakeholders ensuring continuity of care during COVID-19. Click here to learn more.
Hawaii Public Health Institute: COVID-19 Webinars With rapidly changing information, it can be difficult to stay up to date with all that is happening in our islands. The Hawai‘i Public Health Institute is offering a series of webinars on how we can mitigate the impacts of COVID-19 in our communities. Join us as experts and front line healthcare workers tell us how we can help.
COVID-19 Public Health Webinar Series The Association of University Centers on Disabilities (AUCD) offers a 4-part webinar series that provides advice to how people with disabilities, family members and caregivers deal with COVID-19. Each session will be 75-minutes.

 

SELF-CARE & STRESS MANAGEMENT


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Parent/Caregiver Guide to Help Families Cope with COVID-19 This resource guide provides information for parents and caregivers about infectious disease outbreaks in your community. Knowing important information about the outbreak and learning how to be prepared can reduce stress and help calm likely anxieties. This resource will help parents and caregivers think about how an infectious disease outbreak might affect their family— both physically and emotionally—and what they can do to help their family cope.
Taking Care of Your Behavioral Health This fact sheet, provided by SAMHSA, explains social distancing, quarantine, and isolation in the event of an infectious disease outbreak. It discusses feelings and thoughts that may arise during this time and suggests ways to cope and support oneself during such an experience.  


PARENTING & TALKING TO CHILDREN ABOUT COVID-19


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Talking with children about Coronavirus Disease 2019 As public conversations around coronavirus disease 2019 (COVID-19) increase, children may worry about themselves, their family, and friends getting ill with COVID-19. Parents, family members, school staff, and other trusted adults can play an important role in helping children make sense of what they hear in a way that is honest, accurate, and minimizes anxiety or fear. CDC has created guidance to help adults have conversations with children about COVID-19 and ways they can avoid getting and spreading the disease.
Parenting in the time of COVID-19 To help parents interact constructively with their children during this time of confinement, WHO offers six one-page tips for parents to cover planning one-on-one time, staying positive, creating a daily routine, avoiding bad behaviour, managing stress, and talking about COVID-19. Use them to your and your kids’ advantage, and have fun in doing so.
Help Your Keiki Help Your Keiki is a website for parents, by parents in collaboration with the State of Hawaii’s Evidence Based Services (EBS) Committee that aims to provide resources to serve children and adolescents with mental health needs. In light of the novel coronavirus pandemic, Help Your Keiki provides a variety of resources for parents and families to help them care for their children and youth with mental health needs and resources to talk to children and youth about COVID-19.  
Nurture Daily Nurture Daily is a new initiative focused on supporting local families. The Nurture Daily initiative shares positive thoughts and resources for how families can spend quality time together and make simple routines fun.
‘Ohana Tips for Parents: Ways to Support At-Home Learning Prepared by the Hawaii Statewide Family Engagement Center, this guide is for parents and their keiki to learn from home.    
Parent Line Funded by the Hawaii State Department of Health Maternal and Child Health Branch, The Parent Line is a confidential telephone service for those with concerns about parenting and is Hawaii’s premier resource on child behavior, child development, parenting, caregiver support, and community resources. To learn more about their services, click here to visit their website.  
Questions and Answers on Providing Services to Children with Disabilities During the Coronavirus Disease 2019 Outbreak This Questions and Answers document outlines states’ responsibilities to infants, toddlers, and children with disabilities and their families, and to the staff serving these children. During an outbreak of COVID-19, local educational agencies (LEAs) and early intervention service (EIS) programs will need to collaborate with their state educational agency (SEA), Bureau of Indian Education (BIE), or local public health department, as appropriate, to address questions about how, what, and when services should be provided to children with disabilities.  
Tips to Help Young Parents Cope During the Coronavirus Pandemic Raising a family isn’t easy, and even the demands of everyday parenting can seem overwhelming. Add the coronavirus pandemic to the picture, and stress levels are certain to rise. Annie E. Casey Foundation has published this latest resource for young parents and the professionals who work with them. The one-page document highlights five ways that caregivers can reduce stress during this challenging time.


FAMILY & KIDS ACTIVITIES


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Atherton Y Summer Opportunities With everything going on, the Y continues to provide summer opportunities for teens and young adults that include online academic enrichment, virtual workshops and series, virtual summer programs, and sports & fitness. To learn more about these opportunities, you can email at teenprograms@ymcahonolulu.org or visit their website for teen opportunities and college opportunities.  
Bikeshare Hawaii Island Maintaining physical fitness can help to relieve stress during these turbulent times. Bikeshare Hawaii Island is offering a free 3-month Unlimited 60 Minute Ride membership to Hawaii Island residents, who are not under quarantine and are 16 and over until June 30th. Bikeshare Hawaii Island staff are following our posted cleaning protocols to clean the bikes and stations in Hilo and Kona. In order to sign up for the “Stay Healthy Hawaii” 3-month free membership, please visit https://hawaiiislandbikeshare.org/ for more details.  
Distance Learning Resources from the Smithsonian The Smithsonian is committed to supporting teachers and their students around the globe as they face unprecedented new learning challenges. Here, on the Learning Lab, teachers have access to millions of digital resources from across the Smithsonian’s museums, research centers, libraries, archives, and more. You will also find pre-packaged collections that contain lessons, activities, and recommended resources made by Smithsonian museum educators as well as thousands of classroom teachers like you. Use the search bar below to search for Smithsonian Learning Lab Collections.  
Farm to Keiki Farm to Keiki is offering free copies of their Farm to Keiki books. The book teaches children about gardening, nutrition, healthy cooking, and Hawaii’s culture and plants. The Teacher’s Edition and ‘Ohana Edition will be available to order on the Farm to Keiki website. Farm to Keiki will also be offering free online classes for families to do Farm to Keiki together soon! For more information, please visit their website.  
Ho’ohiki Pilina Online Classes Keiki O Ka `Aina Family Learning Centers is offering a free, timely educational program, Ho’ohiki Pilina. As young teens enter some of their most important years, they need coaching, understanding, and most of all, a clear pathway to adulthood they can be proud of. This online class features important steps in negotiation, conflict resolution and communication skills for healthy relationships and pregnancy prevention. Facilitators help youth evaluate their choices by encouraging them to talk through their opportunities and challenges in a secure and supportive atmosphere. Each class includes 12 hours of instruction. Take it in six days (2 hours per day) or sign up for our intensive two-day program (6 hours per day.) Youth that complete the class before June 30th will receive a certificate of completion, $100 Amazon gift card and may be able to receive school credit for attending all sessions. Visit hpp.koka.org to get more information or enroll your teen.  
Planet Fitness: United We Move – Home Work-Ins Tune in to Planet Fitness’ Facebook Live everyday at 1pm for FREE at home workouts for anyone and everyone. Get moving with Planet Fitness trainers and even some surprise celebrity guests for a 20 minute or less workout to relieve stress and stay active. If you missed a daily livestream, you can find all of their FREE at home videos on their YouTube channel.  
Start Living Healthy Hawaii: Eat Healthy The Department of Health’s Healthy Hawaii Initiative offers healthy recipes that the whole family can make at home. Click here to download the Keiki Can Cook Recipe Book, which offers fun recipes that you can make with your kids. Click here to download the Choose Healthy Now @ Home Recipe Book for tasty and healthy recipes the whole family can enjoy.  
Virtual YMCA To keep those who are choosing to stay at home healthy and fit, the YMCA has a new Virtual YMCA, complete with free, virtual group exercise classes, family activities and an opportunity to join a nationwide fitness challenge to keep everyone engaged during this stressful time. Virtual YMCA is open to the public and free to use.


FINANCIAL TOOLS


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SwiftStudent SwiftStudent is a new, free digital tool to help college students needing to adjust their financial aid. As the country contends with the COVID-19 pandemic, college students and their families everywhere face mounting challenges. SwiftStudent guides college students through the formal process of requesting additional financial aid when their economic circumstances have changed. SwiftStudent is a collaboration between the Institute for Women’s Policy Research, FormSwift, and the Seldin/Haring-Smith Foundation.
Your Money, Your Goals Your Money, Your Goals is a set of financial empowerment materials that help people meet their financial goals by increasing their knowledge, skills, and resources. During this challenging time, it is important to know how to reduce expenses and cover daily necessities. Your Money, Your Goals provides toolkits and resources that may help to set your financial goals.

 


COVID-19 Resources & Services

In response to the COVID-19 pandemic, the following resources and direct services are available to ensure the wellbeing of you and your ‘ohana. Click on the image or resource title for links to the resource website and more information.

COMMUNITY RESOURCES


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Aloha United Way 2-1-1 Aloha United Way 211 is Hawaii’s only comprehensive, statewide community information and referral service. Free and confidential. 211 specialists help you find food, shelter, financial assistance, child care, parenting support, elderly care, disability services, job training and much more. To get in contact with a specialist, call 2-1-1 or 1-877-275-6569 from 7:00 am to 10pm, 7 days a week.
CoronaCare Hawaii Coronacare Hawai‘i is a volunteer organization working to meet the needs of our communities. We are not a charity. We are a mutual aid network based on human solidarity. We give according to our ability, and receive according to our needs. We recognize that what hurts one, hurts all. We share a common interest in the struggle against the COVID-19 pandemic, as well as against those who prioritize personal profit over public health. Individually we are weak, but together we are strong!
Hawaiʻi’s Children Action Resource (Statewide) Hawaiʻi’s Children Action Resource provides an interactive map of resources (childcare, seniorcare, food drop offs, etc) for those in need due to the COVID-19 pandemic.

EMPLOYMENT SERVICES


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State of Hawaiʻi Unemployment Insurance On March 27, 2020, the President signed into law the Coronavirus Aid, Relief, and Economic Security (CARES) Act of 2020. Section 2104 of Title II, Subtitle A of the CARES Act which includes the Relief for Workers Affected by Coronavirus Act provides a temporary emergency increase in unemployment compensation benefits, referred to as Federal Pandemic Unemployment Compensation or FPUC.   The FPUC program provides an eligible individual with $600 per week in addition to the weekly benefit amount he or she receives from certain other UC programs.   To file for unemployment and check on your claim status, visit the Department of Labor and Industrial Relations website   Here is a rundown of the neHAWAIw resources that the Dept of Labor is making available to assist individuals filing unemployment insurance compensation claims.   General Website https://huiclaims.hawaii.gov/ Application for Determination of Insured Status https://huiclaims2020.hawaii.gov/initial-claim Unemployment Benefits Claim Status https://huiclaims2020.hawaii.gov/status   Oahu Claims Office: dlir.ui.oahu@hawaii.gov Hilo Claims Office: dlir.ui.hilo@hawaii.gov Kona Claims Office: dlir.ui.kona@hawaii.gov Maui Claims Office: dlir.ui.maui@hawaii.gov Kauai Claims Office: dlir.ui.kauai@hawaii.gov


 

FINANCIAL SUPPORT SERVICES


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Family Promise – COVID-19 Emergency Rental Assistance Fund Eligible program participants must demonstrate financial need as well as loss or reduction in employment due to COVID-19. The program provides short-term financial assistance to stabilize families facing a financial crisis due to the current pandemic. Mahalo to community donors, the Weinberg Foundation, the Healy Foundation, and American Savings Bank for funding this initiative. Contact 466-4243 or email info@familypromisehawaii.org to learn more.  
Helping Hands Hawai‘i – Emergency Assistance Program The Emergency Assistance Program provides individuals and families who are homeless or at-risk of being homeless with emergency financial assistance that is aimed towards preventing homelessness or aiding those that are in transition.   In general, this program primarily provides assistance with rent and utilities. There are one of two ways to access their services: Contact their Intake Line at 440-3835 to be prescreened over the phone to determine initial eligibility for our services.Receive a referral from one of our many partner agencies around the island.  To find out who is our partner, please contact 440-3835.   To qualify to receive assistance from this program, a consumer must meet three major requirements: There must be an unexpected emergency situation that has occured that was beyond the household’s control, which has since been resolved.  Examples of an emergency situation include (but are not limited to) layoffs from employment, being sick and missing work for a long duration of time, death in the family of an income-earner, or medical emergencies/serious health complications.The household must be able to show that they are able to be financially self-sufficient in future months.  There must be enough income coming into the home to pay for all household expenses.The individual/family applying must not have received financial assistance from Helping Hands Hawaii within the past 12 months.  
Household Hardship Relief Fund (O’ahu) The Household Hardship Relief Fund (HHRF) provides assistance for Oahu residents who have experienced a loss of income and/or increased financial need directly resulting from the COVID-19 pandemic. Eligible applicant may receive up to $1,000 per month for (1) mortgage payment, (2) rent payment, (3) utilities payment, or (3) licensed eldercare services; or up to $500 per month for licensed childcare services or DHS services. For more information, please visit their website.
Ka Hale A Ke Ola Rental Assistance Program (Maui) The KHAKO Rental Assistance Program (RAP) is a homelessness prevention program that provides direct rental assistance payments, supplemented by counseling and case management for a minimum of six (6) months to a year, to individuals and families moving from emergency shelter or transitional housing programs to permanent housing and Maui residents at risk of becoming homeless due to a temporary lack of financial resources. For more information, contact our RAP Specialist at (808) 446-8129.  
Kahiau Community Assistance Program (Statewide) The purpose of the Kahiau Community Assistance Program (KCAP) is to provide one-time emergency financial assistance (up to $1500) to Native Hawaiian beneficiaries facing hardship due to an unexpected crisis. KCAP is made possible through a grant from the Office of Hawaiian Affairs and aims to provide stability for Native Hawaiians during emergency situations. The Kahiau Program currently funds: • mortgage payment • rent deposit • rent payment • utility services To apply for financial assistance or to learn more information, please visit their website.  
Lili‘uokalani Trust: Emergency Stabilization Financial Assistance (Statewide) Lili‘uokalani Trust is providing kōkua through one-time emergency stabilization financial assistance for those who qualify. Along with other community resources, we strive to collectively support our kamali‘i & ‘ohana. • Eligible families must have a Hawaiian kamaliʻi (child ages birth to 17 years old) residing in the household of the requestor and they must have legal authority to request this assistance; • There must be a direct financial impact resulting from COVID-19 (e.g., job loss, reduced hours, quarantine).  Requestors are asked to provide documentation, if possible. • The requestor and kamaliʻi are not currently enrolled in Liliʻuokalani Trust services (e.g., case management, youth development programs). If you are interested in applying for one-time Emergency Stabilization Financial Assistance, please call our LT Kōkua Line at (808) 466-8102.  Please leave a message or send an email including your name and phone number.  We are experiencing a high volume of requests and responding to inquiries in the order they are received. Please know that you are on our call back list. Hours of operation: Tuesdays – Fridays, 9:00-11:00am & 1:00-3:00pm, excluding State/Federal Holidays.  
Modest Needs Self-Sufficiency Grants (Nationwide) Public housing residents and households who, because they are working and live just above the poverty level, are eligible to apply for an annual grant of up to $1,250 to cover unexpected/emergency expenses and monthly bills unpaid due to extenuating circumstances within the past year.  Special consideration is given to persons living alone (single persons with no dependent children), public school teachers, and first responders. Visit their website to learn more information about how to apply.
Restaurant Employee Relief Fund (Nationwide) The Restaurant Employee Relief Fund (“Fund”) was created to help restaurant industry employees experiencing extraordinary hardship in the wake of the coronavirus disease (COVID-19) outbreak. Through this Fund, grants will be made to restaurant industry employees who have been impacted by COVID-19, including a decrease in wages or loss of employment. Each approved grant is $500, one per person only. Grants will be awarded as soon as possible to those individuals who meet the prescribed eligibility criteria, as reviewed and verified by the National Restaurant Association Educational Foundation (NRAEF). This Fund is operated by the NRAEF, whose mission is to attract, empower and advance today’s and tomorrow’s restaurant and foodservice workers.  
Waianae Coast Comprehensive Health Center: Rent and Utilities Assistance (O‘ahu) If you have experienced a reduction in pay due to the COVID-19 pandemic, you may be eligible for financial assistance up to $1000 per month. Together with Aloha United Way, WCCHC and other funders are able to provide assistance for back rent and utilities. Program criteria include: • Demonstrate loss of income (e.g. letter from employer) • Unemployment filing (for full or partial unemployment) • Household income must be at or below 80% area median income before March 15, 2020. For more information and assistance, call the Community Health Services Department at 808-697-3736  
American Savings Bank: Financial Hardship Assistance (Statewide) American Savings Bank is offering assistance to customers facing financial hardship due to the COVID-19 pandemic. American Savings qualifying customers experiencing hardships due to Covid-19 may receive assistance for up to 3 months in the form of a: • Loan forbearance • Loan deferment • Loan extension  
Bank of Hawaii: Financial Assistance Program Request (Statewide) Bank of Hawaii’s Forbearance and Extension Programs are offered to our customers who may be facing financial hardship as a result of COVID-19. Forbearance Program No payment due for up to 6 months. Placing a mortgage in forbearance allows borrowers extra time to assess their financial situation and focus on other expenses and their household during this time of uncertainty. Extension Program Extending a loan payment means that currently-due payments will be shifted to the end of the loan term, allowing borrowers flexibility with their expenses during this time of uncertainty.  
First Hawaiian Bank: Financial Assistance (Statewide) First Hawaiian Bank encourages any customer experiencing financial hardship due to COVID-19  to apply for one of their relief programs. Mortgage Loans First Hawaiian Bank is offering various mortgage relief options designed to fit your needs, including mortgage forbearance and deferrals for up to 6 months. Approval is subject to certain qualifications and dependent on the type of your loan. Submit your request and it will be processed within seven business days. PayAnyDay Personal Loans, Auto Loans, and Business First Term Loans Loan assistance is being offered in the form of loan deferrals up to 3 months, which extends the term of your loan by the number of months deferred. Interest will continue to accrue on the principal balance. Submit your request and select the number of months you wish to defer. Consumer and Business Credit Cards Deferral of payments with waiver of interest up to 3 months is being offered for existing customers. Submit your request and select the number of months you wish to defer.

HOUSING & SHELTERS


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National Housing Preservation Database (NHPD) Find out if your building qualifies for the federal eviction moratorium. The NHPD created by the Public and Affordable Housing Research Corporation (PAHRC) and the National Low Income Housing Coalition (NLIHC), and the database can help you check whether your home is assisted by a rental housing subsidy program and is protected by the federal eviction moratorium. Please note that the NHPD does not include all housing programs eligible for federal eviction protection through the CARES Act.
Family Promise – Temporary COVID-19 Shelter During the COVID-19 pandemic, Family Promise is temporarily sheltering families in individual housing units across Oʻahu. Thanks to funding from the Weinberg Foundation and Hawaiʻi Community Foundation’s Hawaiʻi Resilience Fund, Family Promise is also able to temporarily shelter families in hotels and campsites. Contact 466-4243 or email info@familypromisehawaii.org to learn more.
The Institute for Human Services The Institute for Human Services is the oldest, largest, and most comprehensive human services agency focused exclusively on ending and preventing homelessness in Hawaii. IHS provides a variety of housing options: Permanent Supportive Housing Programs, Shallow Rental Assistance and Housing Placement Programs, and Mainstream Housing Placement Programs. If you or someone you know needs help, contact IHS at (808) 447-2800.
Lydia’s House Hale Kipa, in partnership with Lili’uokalani Trust, is opening up 30 beds at the Lili’uokalani Trust’s Lydia House on 1381 Queen Emma Street in downtown Honolulu. It will provide transitional housing and supportive services to young adults and families who are affected by COVID-19. Applicants should have Native Hawaiian ancestry, be 18-26 years old, and have been affected by COVID-19. Click here to learn more about eligibility and requirements, and click here to access the application. Applications should be submitted to jaq@halekipa.org OR YouthServicesCenter@onipaa.org.
Partners in Care Partners in Care’s Vacancy Grid aims to provide the most up to date information on beds and units available in shelters around the island.  Click here to view their list of available emergency shelters. If individuals are interested in connecting to an available shelter opening, please contact the homeless outreach provider in your geographic area.  For assistance in connecting to an outreach provider in your area, please call 586-0193.

 

UTILITIES/STORAGE


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Board of Water Supply The Board of Water Supply will not be shutting off any water service. If you have an outstanding account with BWS, please contact our customer service team at (808) 748-5000, option 4 to set up a payment plan. BWS will continue to provide water service to the community and wants to emphasize that the water is safe to drink.Testing is conducted daily to ensure disinfection levels are maintained and the water is safe to drink.  
Broadband Connection To address the challenges that many Americans and small businesses will face in the coming months, broadband and telephone providers offering internet and telephone services in Hawaii have taken the Federal Communications Commission’s (FCC) “Keep Americans Connected Pledge” to, for 60 days from March 16: • not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic; • waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and • open its Wi-Fi hotspots to any American who needs them. A list of the providers that have signed the pledge includes: AT&T, Charter (Spectrum), Hawaiian Telcom, Hughes, Sprint, T-Mobile, Verizon, Viasat Charter (Spectrum): Offering up to 100 Mbps broadband service for free for 60 days to new households with K-12 and/or college students and waiving installation fees for such households. Sprint: Offering unlimited smartphone data and additional mobile hotspot data for 60 days, increasing data usage limits for high school students without home Internet that are supported by the 1Million Project Foundation, and accelerating the delivery of 100,000 devices originally intended for next school year to those students. T-Mobile: Offering unlimited smartphone data and additional mobile hotspot data for 60 days, providing additional free data to Lifeline partners’ customers, increasing data usage limits for schools and students using EmpowerED digital learning programs, and offering free international calling to COVID-19 impacted countries. Verizon: Tripling the data usage limit for students in Title I schools that are part of the Verizon Innovative Learning Program and committing an additional $10 million to nonprofits supporting students and first responders.COVID-19 impacted countries.  
Hawaiian Electric Suspensions The Hawaiian Electric Company has suspended disconnections for non-payment for at least 30 days until April 17, 2020, and may extend that period depending on the situation. Special assistance may be requested by customers who are having trouble paying their electric bills because of the coronavirus emergency and are encouraged to call HECO about payment options and schedules.  
U-Haul: 30 Days Free Self-Storage As growing concerns surrounding the coronavirus (COVID-19) outbreak continue to disrupt, U-Haul® is stepping forward with an offer of goodwill to college students affected in the U.S. and Canada. President John “JT” Taylor announced that U-Haul will extend 30 days of free self-storage at U-Haul-owned and -operated facilities to help college students impacted by unforeseen schedule changes at their universities. The free month applies to new customers with college IDs and is a limited-time offer subject to availability. Click on uhaul.com/storage to find the store nearest you. Contact the store by phone or visit in person to take advantage of the offer.  

FOOD SERVICES


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UH Manoa Food Vault (O‘ahu) Despite disruptions to on-campus student life due to the COVID-19 pandemic, the University of Hawaiʻi at Mānoa Food Vault Hawaiʻi remains open and accessible to students in need of food. To maintain social distancing, distribution is now by appointment only. To maintain social distancing, distribution is now by appointment only. Fill out this form to make an appointment for pick-up. Students should bring their UH Mānoa student ID and their own bag.  
Dept of Education Extended Summer “Grab-and-Go” Meals for Keiki (Statewide) With schools officially closed for the summer,  there are several changes to the HIDOE’s Grab-and-Go meals program for each county.  Several schools on each island will remain open to serve students who still need free breakfasts and lunches, regardless of eligibility for free or reduced price meals. Breakfast service hours: 7:30–8 a.m. Lunch service hours: 11:30 a.m.–12 p.m. Parents or caregivers who pick up a meal must be accompanied by a child, according to USDA requirements.  Click here to view the participating locations.  
Activate Hawai‘i Aid (Hawai‘i Island) Activate Hawai‘i Aid (AHA)is a concerted effort to bring the community together and activate an island wide network of resilience to help the most vulnerable get the support they need during this public health emergency. AHA serves Hawai‘i island and its first focus is to provide food assistance and establish community feeding sites. AHA wants to ensure our keiki are getting ongoing food assistance during the extended school closures, and potentially beyond. The goal is to distribute emergency food boxes, which contain a two-weekly supply of non-perishable goods and fresh produce. To request for assistance or find more information you can visit their website or you can email them directly at aloha@activatehawaiiaid.org.  
Food-A-Go-Go (Statewide) Food-A-Go-Go is a campaign where you can find the latest information on restaurants statewide offering takeout, delivery and/or curbside pickup. It’s a free service offering lots of different options from fine dining to family restaurants to take-out operations. Food-A-Go-Go is now piloting a home delivery service in partnership with Elite Delivery Services! Elite Delivery charges a flat $10 per delivery to the consumer and the service is free to the restaurant. Elite Delivery is now delivering to 96813, 96814, 96815, 96816, 96817, 96821, 96822, 96825 and 96826!  
Food Bank Emergency Assistance on Oʻahu and Kauaʻi (O‘ahu, Kaua‘i) If you or a loved one has been impacted by the COVID-19 pandemic, view the resources below for information on emergency food assistance. The Hawaii Foodbank stores mass quantities of food in our warehouses so that it can be distributed through their 501(c)(3) non-profit partner agencies. Click on the handouts to find organizations that can help you. • Oʻahu Emergency Food AssistanceKauaʻi Emergency Food Assistance  
Hawai‘i Food Basket (Hawai‘i Island) The Hawaiʻi Food Basket utilizes its community partnerships to provide foods to Hawaiʻi counties most vulnerable communities and individuals. The Hawaiʻi Food Basket’s work includes adjustments in the distribution of food to reduce contact or large gatherings of  individuals with increasing drive-through distributions and scheduled  appointments for food assistance. These solutions involve distribution of boxes with a multi-day supply of shelf-stable food and locally procured fresh produce for individuals  & families.  The Hawaiʻi Food Basket distributes ithrough islandwide ʻOhana Drops and home delivery for those with limited transportation or compromised health.  If you or someone you know, is experiencing food insecurity, please call 933-6030 or visit their website.  
H3RC Food Drop (O‘ahu) The Food Drop is an amazing opportunity for individuals and families in need to receive fresh vegetables, fruits, assorted dry goods, and nonperishable items. We are one of the only Hawaiʻi Foodbank events offering fresh produce. This event is open to the public and we encourage those who are unable to navigate grocery stores during this time to drop by and pick up much needed sustenance. The H3RC Food Drop is totally free of charge and is open to all. NO ID or financial requirements are needed! To receive food you will be asked to fill out a quick Foodbank questionnaire asking for basic demographic information; again, there are no eligibility requirements and this data is only used for recording purposes. The City’s mandatory mask order and social distancing guidelines will be enforced. The H3RC Food Drop will be available at the following sites: • Pūpūkea every Thursday (59-712 Kamehameha Hwy, next to Foodland across Sharks Cove) • Kāneʻohe every Friday (Windward Mall, enter from Haiku Rd) • Kakaʻako every other Wednesday (653 Ala Moana Blvd, parking lot next to H3RC offices) • West Oʻahu TBA  
Maui Food Bank (Maui, Moloka‘i, Lana‘i) The Maui Food Bank serves 10,000 people a month who are food insecure across Maui County through community partnerships. This includes people in need living in the rural communities of Hana, Molokai and Lanai. Click here for food distribution locations and hours of operations.
The Pantry (O‘ahu) The Panty is a food distribution center that offers food for free. Families and seniors can order groceries online and their orders are available for pick up at their 2522 Rose Street Honolulu, HI 96819. For more information, you can visit their website or email info@thepantry.org.  
Supplemental Nutrition Assistance Program (SNAP) (Statewide) The Supplemental Nutrition Assistance Program (SNAP) is available for those who qualify. You may have heard this program referred to as “food stamps.” The Department of Human Services now allows SNAP applicants to email their application without a signature and are providing verification over the phone. SNAP is open to anyone experiencing food and/or economic insecurity. Click here for the application. For more information, please visit the DHS website.  
WIC: Special Supplemental Nutrition Program (Statewide) The Special Supplemental Nutrition Program for Women, Infants and Children (WIC), is a federally funded program which provides Hawaii residents with nourishing supplemental foods, nutrition education, breastfeeding promotion and health and social service referrals. The participants of WIC are either pregnant, breastfeeding, or postpartum women, and infants and children under age five who meet income guidelines and have a medical or nutritional risk.  
YMCA Feeds Kids Program: Free Healthy Lunch Grab-and-Go Distribution Sites (O‘ahu) “Grab-and-go” free healthy meals distribution sites will be offered Monday – Friday, 11:30 am – 12: 30 pm through June 30.   Melemanu Recreation Center                                    INSPIRE Church – Mililani 98-2031 Waikalani Place                                             
95-061 Waimakua Drive Mililani, HI 96789                                                          Mililani, HI 96789   Puohala Elementary                                                     Kuhio Elementary 45-233 Kulauli Street                                                    2759 South King Street Kaneohe, HI 96744                                                        Honolulu, HI 96826   Nu’uanu YMCA                                                              Kalihi Valley Instructional Bike Exchange (KVIBE) Program 1441 Pali Highway                                                         1638 Kamehameha IV Road Honolulu, HI 96813                                                       Honolulu, HI 96819   Windward YMCA                                                           Halawa View Apartments 1200 Kailua Road                                                           99-009 Kalaloa Street Kailua, HI 96734                                                             Aiea, Hawaii 96701   Pu’uwai Momi 99-132 Kohomua Street Aiea, HI 96701

 

DOMESTIC VIOLENCE SERVICES


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            Domestic Violence Resources   National Domestic Violence Hotline Available 24 hours a day, 7 days a week, 365 days a year. 1-800-799-SAFE (7233)TTY: 1-800-787-3224 Video calls for deaf callers: 1-855-812-1001 (M-F 9 a.m.-5 p.m. PST) Live online chat is available 7 a.m.-2 a.m. CST daily   Hawaii State Coalition Against Domestic Violence The Hawaii State Coalition Against Domestic Violence is comprised of at least 20 domestic violence agencies and programs throughout the state of Hawaii,which accounts for the majority of domestic violence agencies and programs in the state. The coalition’s website provides statewide resources for victims and survivors of domestic violence. Child & Family Services Domestic Abuse Hotlines Oʻahu: (808) 841-0822 West Hawaiʻi: (808) 322-7233 East Hawaiʻi: (808) 959-8864   Domestic Violence Action Center DVAC provides legal information, representation and resources to victims and survivors of domestic violence. Additionally, the organization provides advocacy and other support services for clients. The organization also provides a teen-focused website with additional resources.   Oahu PACT 24-Hour Crisis Hotline: (808) 526-2200 Maui Women Helping Women 24-Hour Crisis Hotline: (808) 579-9581 Kauai YWCA of Kauai • Domestic Violence 24-Hour Crisis Hotline: (808) 245-6362 • Sexual Assault 24-Hour Crisis Hotline: (808) 245-2144 Molokai Molokai Community Service Council 24-Hour Hotline: (808) 567-6888
Sex Abuse Treatment Center The Sex Abuse Treatment Center (SATC) of Kapi’olani Medical Center for Women & Children is a statewide program that provides comprehensive services for survivors of sexual assault. If you or someone you know has experienced a sexual assault, call the SATC 24-hour hotline at (808) 524-7273.

LGBTQ+ SERVICES


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The Lavender Center & Clinic The Lavender Center and Clinic is a non-profit 501c3 healthcare center with focus on providing inclusive quality health care for ALL communities, ALL genders, and is LGBTQAI+  friendly and supportive. Primary care services provided by the Lavender Center & Clinic include: acute and chronic medical services, counseling and support groups, hormone replacement therapy, HIV prevention and treatment, and acupuncture. For more information, call 808-744-2543.
LGBTQ+ Center at UH Mānoa UH Mānoa’s  LGBTQ+ Center is available for students during the summer. The center is currently unavailable for in-person meetings and drop-in groups until the Fall Semester, but if you wish to set up a confidential Zoom meeting with an advisor for additional resources and support, you can contact Camaron Miyamoto at lgbtq@hawaii.edu. You can also ask to be added to their email list for additional resources.
LGBTQ Safe Spaces The CAMHD Safe Spaces Committee (SSC) is a council of CAMHD staff and community members whose mission is to create and maintain an LGBTQ+ affirming system of mental health care for youth and their families. To access their resources, please visit their webpage. Click here to view resources on O’ahu Click here to view resources on Maui
Sexual and Gender Minority Resource Hub The Sexual and Gender Minority (SGM) Resource Hub is the first DOH website dedicated to resources for Hawaii’s SGM (also known as LGBTQ+) community, as well as friends and family. The website offers resources such as safe spaces, family support, education, and more.  
Trans Lifeline Trans Lifeline is a trans-led organization that connects trans people to the community, support, and resources they need to survive and thrive. Their peer-support hotline operates across the U.S. and Canada. If you need to talk to someone, call 877-565-8860.
The Validation Station: LGBT+ Daily Support Life in lockdown has caught a lot of people off-guard. But as the majority learn to cope with isolation, stories of LGBTQ people facing difficult decisions and life quarantined with unsupportive families have become a worrying reality for many. And that’s precisely why a group of trans activists have banded together to provide a daily ray of light in otherwise uncertain times. The Validation Station is the new free text service created for the lockdown, from non-binary radio presenter Jacob Edward, queer, trans woman Kes; and Grace Hayhurst with support by cloud communications company Vonage.

DISABILITY RESOURCES


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ACLU COVID-19 Resources People with disabilities face greater risks of mortality and morbidity due to COVID-19, and ACLU provides a page dedicated to resources and information regarding disability specific issues and COVID-19.
 Developmental Disabilities Division


KEIKI SUPPORT SERVICES


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Child Care Connection Hawai‘i During this COVID-19 crisis, Hawai‘i has temporarily changed its rules for child care subsidies. Many more families are now eligible. We urge all families who have been financially impacted by this pandemic to apply today. If you have any questions about applying, you can visit their website, email BESSD.Rescare.Honolulu.ChildCare@dhs.hawaii.gov, or call the appropriate office: Honolulu: (808) 566-2600 Wailuku, Maui: (808) 249-2461 Lihue: (808) 245-2193 Hilo: (808) 961-6807 Kona: (808) 334-6101  
Early Intervention Services Early Intervention is still providing services to families and accepting referrals. The Early Intervention Section (EIS) is a federal and state-mandated program that provides services to support the development of infant and toddlers from birth to three years of age. In response to the current COVID-19 situation, early intervention (EI) services are being provided through alternative methods (i.e., phone or telepractice).  Currently, all EI providers are offering services via phone and telepractice. Anyone (parent, doctor, childcare provider, etc.) who is concerned about a child’s development can make a referral. For Oahu Call 808-594-0066 For Neighbor Islands Call 1-800-235-5477 To make a referral by fax, download the EI referral form and instructions (Word) or (pdf).  
Kama‘aina Kids Essential Support Childcare (Statewide) To address the need that many essential workers have for childcare during the coronavirus crisis, Kama’aina Kids 22 Preschool locations across Oahu and Maui not only continue to offer child care for infants through preschool, but also add support services to school aged children to families in essential service roles and those who need to work. If you work in essential services and/or continue to work even from home, and your regular childcare options are unavailable to you, you are eligible to enroll your child on a space available basis in the Kama’aina Kids location and program that is most convenient for you. Up to 100% tuition assistance is available. Call 262-4538 for more information Click here to view the available Kama’aina Kids locations.  
YMCA Essential Workers Child Care (O‘ahu) The YMCA has repurposed their YMCA Branches to provide child care services for essential workers so they can continue to provide the critical services our community needs. Operating under the strict guidelines of the CDC, the program is offered at our Leeward Y, Nu’uanu Y and Windward Y, Monday – Friday, 6:30 am – 7:30 pm, for students K-5. Financial assistance is available up to 100% based on need, thanks to support from the Hawaii Community Foundation’s Hawaii Resilience Fund to ensure child care is affordable for all Essential Workers. Leeward YMCA, 445-4268                                                                                                 Nu’uanu YMCA, 492-6660 94-440 Mokuola Street                                                                                                      1441 Pali Highway Waipahu, HI 96797                                                       Honolulu, HI 96813   Windward YMCA, 492-6781 1200 Kailua Road Kailua, HI 96734  
Stepping Stones Academy (O‘ahu) Stepping Stones Academy centers in Aiea, Honolulu and Waipahu are open and accept children of essential workers, ages 6 weeks to 5 years. To enroll, please complete the registration form online. If you have any questions, contact the following offices:   Honolulu                                                                                            Aiea 860 Halekauwila Street                                                                  98-761 Oihana Place Honolulu, HI 96813                                                                         Aiea, HI 96701 Phone: 808-593-2922                                                                     Phone: 808-485-1010 Fax: 808-593-2923                                                                          Fax: 808-485-1014 Email: honolulu@steppingstones.school                                   Email: aiea@steppingstones.school   Waipahu 94-905 Waipahu Street Waipahu, HI 96797 Phone: 808-200-4790 Fax: 808-200-3865 Email: waipahu@steppingstones.school  
PATCH: Essential Workers Childcare (Statewide) People Attentive to Children or PATCH is a community service organization dedicated to supporting Hawaii’s child care needs. They offer a listing of DHS Licensed Centers and Registered Family Child Care providers in your Island area that you can view by clicking here. This list is subject to change depending on availability.  For further support and information about other community programs, services, and resources available in your area contact your local PATCH office.  


KUPUNA SUPPORT SERVICES


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Keiki to Kupuna (O’ahu) Keiki to Kupuna offers delivery of five frozen meals for $40 to kupuna and others who do not wish to leave their homes during the COVID-19 pandemic but who do not qualify for traditional Meals on Wheels services. Delivery Area:  Pearl City, Honolulu, Waipahu, Ewa, Kapolei, Waianae, Wahiawa. Call 677-0067 or 379-0982 to request meals. Hours: 6:30 AM – 2:30 PM (M, T); 7:30 AM – 3:00 PM (W-F)  
Kupuna Kare (Statewide) Kupuna Kare is a grass roots volunteer group to assist Hawaii’s elderly and disabled in COVID-19 Crisis in providing non-emergency services such as grocery shopping, simple errands and take-out food delivery. If you or someone you know is in need of services, contact their office for your island and their can connect you with one of their volunteers.   OAHU: (808) 469-0554 volunteer@kupunakare.com   KAUAI: (808) 651-2938 volunteerkares@kupunakare.com   MAUI: (808) 281-3906 volunteermaui@kupunakare.com   BIG ISLAND (808) 938-9835 volunteerbigisland@kupunakare.com  
Kupuna Kōkua (O‘ahu) Kupuna Kōkua’s goal is to connect the people who need help with the people who are able to help. Kupuna Kōkua help you so that our kupuna and any others in need can stay safe and our community can stay strong. Services provided: • Delivery: Volunteer deliveries of goods that you have purchased from local businesses. • Kupuna List: Kupuna in our community that wish to be paired with a volunteer who checks in weekly and helps them order or get connected to services. • Reusable Face Masks: To prevent respiratory spread, Kupuna Kōkua provides free fabric face masks to the kupuna on their list and to organizations in the community that reach out. If you want to request for assistance, you can visit their website or email them directly at info@kupunakokua.org  
Kupuna Needs Project (O‘ahu) The Kupuna Needs Project is a service for elderly (62 years or older) and immunocompromised individuals on Oahu, who are at risk of the dangers of the COVID-19 virus, to get necessities such as food, toiletries, & cleaning supplies delivered to their residence. Donations are being accepted from 12pm to 8pm daily at their headquarters facility 1728 Nu’uanu Ave. PHONE (808) 202-0820 (808) 202-1203 ADDRESS 1728 Nu’uanu Ave, Honolulu, HI, 96817  
Our Kupuna (Statewide) Do you know someone who is over the age of 65, living in Hawai‘i and needs assistance with getting groceries, medication or household supplies? Our Kupuna connects sponsors with kupuna statewide to check in on them once a week and grab food and necessary supplies so kupuna don’t have to leave their homes.


PET SUPPORT SERVICES


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Hawaiian Humane Society: Pet Food Bank (O‘ahu) The Pet Food Bank will be offered twice a week through a drive-through system located in our back parking lot next to our Admissions/Veterinary Center (off of Kehena Place). Pick-up days will be Tuesday & Friday, 10 am to 1 pm and to pet owners only. Amount of food will be limited for even distribution, dependent on the number of animals in the home for a total of 30 pounds maximum. They provide: • Dry or canned dog/cat food • Dry puppy/kitten food • Collars (all sizes) • Leashes (all sizes, non-retractable) They also accept any of the above items as donations. Assistance is limited to one application per household. Applications must be filled out completely in order to receive assistance. Photo ID is required at time of pickup. For any questions or more information, please contact outreach@hawaiianhumane.org.⠀⠀  
Hawai‘i Island Humane Society: Community Pet Pantry (Hawai‘i Island) The Hawaii Island Humane Society’s Community Pet Pantry serves pet parents who have been impacted by the COVID-19 crisis. Thanks to donations, we are able to provide free dog, cat, puppy, and kitten food (*as supplies allow.) Qualifying individuals and families include: • those experiencing loss of income due being laid off during the COVID-19 crisis • senior citizens • immunocompromised or otherwise high risk individuals • front line healthcare workers Pet food pick-ups are BY APPOINTMENT ONLY. All pick-ups will be drive-up pick ups, allowing you to remain in your car. Click here for more information.  


MENTAL HEALTH SERVICES


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      Mental Health Crisis Support Immediate Local Assistance Crisis Text Line Text ALOHA to 741741 If you prefer texting over talking or are deaf or hard of hearing, the Crisis Text Line connects you with a crisis counselor who will invite you to share at your own pace. Hawai‘i CARES (Coordinated Access Resource Entry System) Call 808-832-3100 (Oahu) or 1-800-753-6879 for neighbor islands When you call Hawai’i CARES, you will be connected with a local crisis counselor who will ask a bit about you, what your needs are, and how they can help.   National Assistance SAMHSA Disaster Distress Helpline Call 1-800-985-5990 or text TalkWithUs to 66746 If you are experiencing emotional distress related to any natural or human-caused disaster, the Disaster Distress Helpline offers immediate crisis counseling. Counselors provide crisis counseling, information on how to recognize distress and its effects, tips for coping and referrals to local crisis call centers for follow-up care and support. National Suicide Prevention Lifeline Call 1-800-273-8255 or Chat with Lifeline The National Suicide Prevention Lifeline is a network of local crisis centers that provides emotional support to people in suicidal crisis or emotional distress. Counselors will listen to you, understand how your problem is affecting you, provide support, and get you the help that you need.  
Hawai‘i TelePsych Visits
The Hawai‘i Department of Health and University of Hawai‘i JABSOM are working together to provide Hawai‘i residents with online telepsychiatry and telepsychology. Would you like to talk to a behavioral health specialist using telehealth about worries, stress, anxiety, substance use or other concerns? Hawaiʻi UTelehealth offers the following providers. First visit and maybe more are free: • Psychiatrist • Psychologist • Clinical Social Worker • Certified Substance Abuse Counsellor • Treatment of drug use and chemical dependency • Psychiatric Advanced Practice Nurse Practitioners • Licensed Mental Health Counselor • Buprenorphine Provider  
 UH Manoa
Mental Health America of Hawaii Mental Health America of Hawaii aims to educate and organize our community to enhance mental wellness for all Hawaii’s people. Mental Health America of Hawaii offers several free, virtual trainings to build resiliency/self-care skills and provide information on (or connect people to) mental health resources for youth and adults across the state. To get connected to services or to learn more information, visit their website or call 808-521-1846.  
NAMI Hawai‘i Talk Story Online Sessions NAMI Hawai‘i offers free online workshops on mental health and stress reduction and support groups for people dealing with stress and other mental health issues, and support groups for families and caregivers of those with mental health issues. For more information about the next Talk Story session, click here.
Hawai’i Mental Health Pro Bono COVID-19 Project While our state faces unprecedented times during the COVID-19 pandemic, the Hawai‘i Mental Health Pro Bono COVID-19 Project realizes that the mental health and well-being of Hawaii’s residents is of utmost importance. To help individuals seeking psychological support during this time, mental health experts, including psychologists, marriage and family therapists, clinical social workers, and mental health counselors, are offering free telehealth services to those without health insurance. Click here to submit a request for services.


TELE-HEALTH SERVICES


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COVID Hawai’i: COVID-19 Telehealth Consultations COVID Hawai’i is a community collaboration between FirstVitals, Hawaii Health Information Exchange and HMSA. Triaging patients for COVID-19 via telehealth will ensure social distancing, prevent infection to people with chronic health conditions and safeguard physician practices and healthcare workers. You can book a 15-minute consultation with a medical professional and no copay is required for current subscribers in Hawaii of HMSA, UHA, HMAA, Medicare, or Medicare Advantage. If you are uninsured, you also have the option for no copay. Click here to learn more information.  
Hawai’i Pacific Health Virtual Clinic In an effort to offer convenient remote care for patients during the present pandemic, Hawaii Pacific Health has launched the Hawaii Pacific Health COVID-19 Virtual Clinic for video and phone visits for patients and the public. The Virtual Clinic’s purpose is to address patients with signs and symptoms of COVID-19 who are well enough to be evaluated without coming to the office and others who have concerns about COVID-19 exposure. It is designed to protect the health and safety of the patient and the provider by limiting interactions and therefore the spread of COVID-19. Patients should reach out to their own primary care physician (PCP) for treatment and guidance before contacting the Virtual Clinic. Patients without a PCP are encouraged to contact the Virtual Clinic directly. Once in contact with the Virtual Clinic, patients will initially speak to a Registered Nurse, and if appropriate, the clinic will offer video and phone visits with a provider. The virtual team will recommend and facilitate pathways for care and order COVID-19 The HPH Virtual Clinic can be reached by calling 462-5430 (press option 2). It will be open from 8 a.m. to 8 p.m. daily. These hours are subject to change based on demand.
Hawai’i UTelehealth: COVID-19 Screening The Hawai’i UTelehealth offers COVID-19 questions that you can answer to help figure out if you may have COVID-19 or require testing. If your answers determine that you are at risk for COVID-19, then you can be connected to a doctor or other healthcare provider to start a telehealth session to discuss your condition and whether you should undergo COVID-19 testing. Hawai’i UTelehealth provides trusted information on: • When to seek immediate care • How you can connect with a doctor or other healthcare provider via live video chat for a telemedicine appointment • How to prevent the spread of COVID-19.  
Pacific Basin Telehealth Resource Center The Pacific Basin Telehealth Resource Center (PBTRC) is committed to expanding the availability of healthcare to undeserved populations via telehealth. The PBTRC will serve as a Telehealth information resource and a Telehealth community-building organization. The PBTRC goal is to assist in the development of existing and new Telehealth networks and offer education, training, strategic planning and background information regarding Telehealth technology, medical information technology infrastructure, mobile health applications, and Telehealth creation, growth and maintenance.


OTHER HEALTH SERVICES


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Bayanihan Clinic Without Walls Did you lose your medical insurance due to the COVID-19 pandemic? The Bayanihan Clinic Without Walls is here to help. Bayanihan Clinic Without Walls has volunteer physicians who are providing medical services for FREE to those who lost health insurance due to COVID-19. If you’d like to see a volunteer physician, please call 888-674-7624. For more information, please visit their website.
Med-QUEST (Hawai’i Medicaid) (Statewide) The Department of Human Services encourages communities to apply for Medicaid benefits during this time of national crisis. You can apply online, or if you don’t have access to a computer call (808) 524-3370 (Oahu) OR 1-(800)-316-8005 (Neighbor Islands). Please know that if you were on Medicaid as of 3/18/2020 or have become eligible since then, your Medicaid coverage will not be terminated during this period of National Emergency. If you don’t qualify for Med-QUEST (Hawaii Medicaid), we can assist you with applying to the Federal Health Insurance Marketplace (808) 692-8151.  
Planned Parenthood (O’ahu) Planned Parenthood knows your sexual and reproductive health care can’t wait. We don’t want you to worry about your birth control, learning your pregnancy options, accessing STD tests, or cancer screenings. Planned Parenthood offers in-person or online appointments. To make an appointment, please call 1-800-769-0045 or click here.